1. To place an order, simply create an account or log in to your account so that you can track your order status. You will not be able to track its status without an account.

    2. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.

    3. All orders are processed in Singapore Dollars as we are based in Singapore. The currency convertor on our site follows XE currency exchange rates. The actual amount payable will be determined by your credit card's bank.

    4. Select your item and click "Add to cart". Your item will be added into your shopping cart. Please ensure that your item is selected correctly as we are unable to make amendments after an order is submitted.

    5. Cancellation of orders are strictly not allowed.

    6. Combination of orders placed on different days are strictly not allowed.

    7. You should be able to see that the item has been added into your shopping cart.

    8. Click the "Checkout" button, and you will be directed to the Shipping Method page.

    9. Exude ships worldwide through various shipping partners. Overseas shipping will be charged according to weight of items and will be advised accordingly at check out. Please contact us at using our contact form at the bottom of this page for more information if you do not see your country listed.


    10. Please ensure all details, especially your mailing address, are filled in correctly to prevent any delays or lost mails. Should a parcel be sent back to us due to insufficient address / incorrect address or returned for any other reasons, a re-mailing fee will be imposed.

    11. If you have store credits / gift card / coupon code, please input the code before carting out. No refunds will not be made for orders where store credits / gift card / coupon code are not entered at point of purchase.

    12. Click "Continue to shipping method" to progress.

    13. Differnt shipping rates applies based on your location. Please refer to our Shipping page for more information. 

    14. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Exude has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Exude will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    15. We only accept Card payment (Mastercard and Visa) at the moment. You can either make payment directly, or via Paypal's gateway.
    16. You are not required to have a Paypal account. Instead, you can opt to make payment as Guest Paypal account, as shown below.

      Step 1: Click on "Complete Order" button.

      Step 2: Select "Pay with Debit or Credit Card" OR "Check out as a Guest".

      Step 3: Select "No, I don't want an account now." OR "No, thanks".

    17. You'll also receive an email notification when order and payment are placed successfully, reflecting your order number as well.

    18. Once your parcel is dispatched, you'll receive an email notification stating that your order is on its way to you.

    19. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    20. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    21. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day. Once processed, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed. 

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Thank you for shopping with us!

This document was last updated on 28 March 2018.